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Our Policies

Car Rental Policies – Self Drive & With Driver

Clear, straightforward rental policies for self-drive and with-driver services, together with the general terms that apply to every booking.

Self drive

Self-Drive Policies

These terms apply to self-drive car rental in Islamabad and Rawalpindi, where you rent a car without a driver and take responsibility for it during the rental period. Review the requirements before booking.

1. How to Book / Booking Procedure

Book by phone, WhatsApp or the online enquiry/booking form. Provide your preferred vehicle, rental dates, pickup location and required service details. Every booking is subject to vehicle availability, verification and approval.

2. Payment & Advance Payment

Full rental payment must be made in advance for self-drive bookings.

  • Cash
  • Bank transfer
  • Easypaisa

3. Required Documents

  • Pakistani nationals: Original valid CNIC and a valid current driving licence in the customer's own name.
  • Foreign nationals: Valid passport, valid visa or visa stamp permitting their stay in Pakistan, and a valid driving licence.

4. Security Deposit & Security Requirements

  • A refundable security deposit is required. The amount depends on the vehicle category and is confirmed at booking.
  • The deposit is refunded after the vehicle is returned and inspected, subject to settlement of outstanding charges or liabilities.
  • A security cheque equivalent to the value of the rented vehicle is required.
  • Pakistani local customers must provide a guarantor who is a business owner or government employee serving at BPS-16 or above.

5. Rental Duration

A daily rental generally covers 10 to 12 hours. Weekly and monthly rental options are available.

6. Mileage / Usage

There is no mileage limit on self-drive rentals. Customers must inform Huzaifa Enterprises about the areas they plan to travel to when booking so the vehicle and travel plan can be confirmed as suitable.

7. Fuel Policy

Vehicles are handed over with a full fuel tank and must be returned with a full tank. This does not apply to out-of-city drop-offs where the vehicle is not returned to our office.

8. Pickup & Delivery

  • Islamabad self-drive delivery: Free
  • Rawalpindi self-drive delivery: Rs. 1,000

9. Vehicle Return & Condition

Return the vehicle on the agreed date and time and in the same condition in which it was received, subject to normal wear and tear. Damage, missing items or other issues identified at return may be charged under the applicable rental agreement.

10. Accident, Damage & Responsibility

  • The customer is responsible for the vehicle throughout the self-drive rental period.
  • In case of any minor or major accident, collision, damage, or loss during a self-drive rental, the customer who booked and is using the vehicle is responsible for the vehicle and resulting damage, subject to the rental agreement.
  • The customer is responsible for applicable costs associated with repairing damage caused during the rental period, according to the applicable rental agreement.
  • If the vehicle becomes unavailable because of an accident or damage caused during the customer's rental period, the customer is also responsible for the agreed rental charges for the period during which the vehicle remains unavailable or is in the workshop for repairs, subject to the applicable rental agreement.
  • Report any accident, breakdown, damage, theft or significant incident immediately and cooperate with Huzaifa Enterprises and relevant authorities.

11. Fuel, Tolls, Parking, Fines & Other Charges

For normal self-drive bookings, the customer is responsible for fuel, tolls, parking, traffic fines, e-challans, parking fines and other applicable charges.

12. Traffic Violations & E-Challans

  • The customer is fully responsible for any traffic fine, traffic violation, e-challan, parking fine, or other penalty incurred during the self-drive rental period.
  • Any e-challan or traffic violation issued while the vehicle is being used by the customer must be paid by the customer.
  • This applies whether the violation is detected through a traffic camera, e-challan system, traffic police, parking authority, or another relevant authority.
  • Huzaifa Enterprises may provide the customer with the relevant details of the fine or e-challan where available.

13. Late Return

For daily bookings, a late return is charged per extra hour. If the vehicle is returned more than 6 hours late, a full extra day is charged; if it's less than 6 hours late, an hourly or half-day charge applies instead. For weekly and monthly bookings, a late return is charged per extra day.

14. Out-of-City Travel

Customers are welcome to travel anywhere outside the city on a self-drive booking. Please tell us which areas you plan to visit at the time of booking so we can prepare accordingly.

15. Cancellation Policy

Cancellation 24 hours or more before scheduled pickup: 100% refund. Cancellation less than 24 hours before booking starts: 50% deduction. No-show: no refund. Last-minute cancellation: no refund.

16. Return of Documents & Security

Documents and security instruments are returned after safe vehicle return and settlement of outstanding charges or liabilities, subject to the rental agreement. Self-drive rentals remain subject to verification and approval, and additional documentation may be requested where reasonably required.

With driver

With-Driver Policies

These terms apply when you rent a car with driver in Islamabad or Rawalpindi and a professional Huzaifa Enterprises driver operates the vehicle for you.

1. How to Book / Booking Procedure

Bookings can be made by phone, WhatsApp or the online enquiry/booking form. Provide the preferred vehicle, travel date, pickup location, destination if applicable, required duration, and whether the booking is local, out-city or Northern Areas. Booking is subject to vehicle and driver availability.

2. Payment & Advance Payment

20% advance payment is required at the time of booking.

  • Cash
  • Bank transfer
  • Easypaisa

3. Driver Duty Hours

A standard chauffeur-driven booking covers 10 to 12 hours of duty. Weekly and monthly plans are available for longer engagements.

4. Overtime & Extended Vehicle/Driver Use

The first 4 additional hours are charged at 10% of the applicable rent per extra hour. Up to 6 additional hours is charged at half rent. More than 6 additional hours is charged as a full-day rent.

5. Driving Licence

No driving licence is required from the customer because a Huzaifa Enterprises professional driver operates the vehicle.

6. Fuel, Tolls, Parking & Other Charges

For normal with-driver bookings, fuel, tolls, parking and other applicable charges are the customer's responsibility. Standard listed out-city routes are an exception: their quoted fare includes fuel, tolls, parking and applicable standard route charges with no additional or hidden charges.

7. Traffic Fines & E-Challans

  • During a normal chauffeur-driven booking, the driver is responsible for traffic e-challans and normal traffic violations resulting from the driver's driving.
  • If the customer specifically requests or instructs the driver to overspeed or drive above the applicable speed limit, any resulting overspeeding fine, traffic violation, or e-challan is the customer's responsibility, and the customer must pay the applicable fine or penalty.

8. Driver Meals & Accommodation

For out-city and Northern Areas trips exceeding one day, the customer must provide the driver with meals and accommodation or pay Rs. 2,000 to the driver for meal and accommodation expenses. For weekly and monthly duty, the customer provides the driver's meal at meal time. If the customer keeps the vehicle and driver for 24 hours in the local Rawalpindi area under a weekly/monthly arrangement, the customer must provide food and accommodation.

9. Out-of-City Travel

Customers can travel outside the city with a professional driver and should provide the destination or route at booking. For standard listed out-city routes, the quoted fare includes vehicle, driver, fuel, tolls, parking and applicable standard route charges, with no additional or hidden charges.

10. Northern Areas Travel

Northern Areas trips are with driver only. Huzaifa Enterprises offers travel to destinations throughout the Northern Areas, with trip duration selected according to the customer's requirements. Contact Huzaifa Enterprises for current rates; quoted trip prices cover vehicle and driver charges unless a specific quotation states otherwise. Driver meal and accommodation rules apply for trips exceeding one day, and the cancellation policy below applies.

11. Cancellation Policy

Cancellation 24 hours or more before pickup: 100% refund. Cancellation less than 24 hours before booking starts: 50% deduction. No-show: no refund. Last-minute cancellation: no refund.

General terms

General Terms & Conditions

These general terms apply to every car rental in Islamabad and Rawalpindi, alongside the service-specific policies above.

1. Booking Confirmation

Bookings can be made by phone, WhatsApp or online enquiry form. A booking is confirmed once rental dates, pickup location and preferred service have been agreed with the Huzaifa Enterprises team and availability has been confirmed.

2. Payment Methods

  • Cash
  • Bank transfer
  • Easypaisa

3. Advance Payment

Self-drive requires full payment in advance. With-driver and other applicable categories require 20% advance at booking.

4. Rental Duration

A daily rental generally covers 10 to 12 hours. Weekly and monthly plans are available.

5. Cancellation Policy

Cancellation 24 hours or more before pickup receives a 100% refund. Cancellation less than 24 hours before the booking starts has a 50% deduction. No-show and last-minute cancellation are non-refundable.

6. Pricing

Rates are confirmed at the time of booking and depend on the vehicle, rental duration and service selected. Weekly and monthly plans include a built-in discount — ask us for a custom quote on longer bookings.

7. Vehicle Availability

All bookings are subject to vehicle availability at the time of confirmation.

8. Booking Changes

Changes to dates, vehicle or rental duration can be requested before pickup, subject to availability.

9. Documentation

A valid original CNIC (for Pakistani nationals) or passport (for foreign nationals) is required for every booking, in addition to any service-specific documents such as a driving licence for self-drive rentals.

10. Prohibited Use

Our vehicles may not be used for illegal purposes, sub-let to third parties, or used for racing, towing, or off-road driving.

11. Rental Agreement

The applicable rental agreement remains the primary reference for each booking.

12. Policy Updates

Huzaifa Enterprises may update these terms. The version shown applies to new bookings from the applicable date.

Have a question about our policies?

Message us on WhatsApp or call our team — we're happy to walk you through any policy before you confirm your booking.

Compare our self-drive car rental, with-driver service, rental fleet, out-city services, Northern Areas travel and airport transfers before booking.

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